Polymer Clay Jewelry:

Polymer clay is a durable, slightly flexible, and lightweight material. Although durable, it can get scratched by hitting hard surfaces/materials and rough handling.

Makeup and other debris can be removed from clay components by gently going over blemished areas with a cotton swab or soft cloth dipped in rubbing alcohol or water.

Brass:

Raw brass components may tarnish and darken over time if exposed to water and oils from the skin but can be easily cleaned with a soft jewelry cloth and/or tarnish remover.

To extend the life of your jewelry, it is highly recommended that your jewelry be removed and stored safely prior to sleeping, bathing, swimming, and exercising.

 Thanks for purchasing our products at Lucy and Red.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

Due to the nature of some of our beauty products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.